Home Privacy and Policy

Privacy and Policy

Thank you for using SHREBATY DC (DENTAL CLINIC), the official app for patients of Shrebaty Dental Clinic. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our app and services.

By using SHREBATY DC, you agree to the terms of this Privacy Policy. If you do not agree with the terms, please do not use the app.

1. Information We Collect

We may collect the following types of information when you use SHREBATY DC:

a. Personal Information:

  • Name, email address, phone number, and date of birth.
  • Clinic-provided patient ID or credentials.
  • Appointment details, treatment plans, and medical history (if applicable).
  • Photos submitted for virtual smile consultations.

b. Device and Usage Information:

  • IP address, device type, operating system, and app usage data.
  • Log files, such as timestamps of actions taken within the app.

c. Location Information:

  • If you grant permission, we may collect your location data to provide clinic-specific services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To provide and improve our services, including appointment scheduling, reminders, and treatment tracking.
  • To facilitate virtual smile consultations and respond to your inquiries.
  • To communicate with you about appointments, follow-ups, and clinic updates.
  • To analyze app usage and improve user experience.
  • To comply with legal obligations and protect the rights and safety of our users and clinic.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • With Shrebaty Dental Clinic: Your information is shared with the clinic to provide dental care services.
  • With Service Providers: We may share data with third-party vendors who assist us in operating the app (e.g., cloud storage, analytics).
  • For Legal Reasons: We may disclose information if required by law or to protect our rights, property, or safety.
  • With Your Consent: We may share information with third parties if you give us explicit permission.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request corrections to inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Opt-Out: Opt out of receiving promotional communications.

To exercise these rights, please contact us at [support@shrebatyclinic.com].

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

7. Children’s Privacy

SHREBATY DC is not intended for use by individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will take steps to delete it.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the app or via email. Your continued use of SHREBATY DC after any changes constitutes your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Thank you for trusting SHREBATY DC (DENTAL CLINIC) with your dental care needs. We are committed to protecting your privacy and providing a secure experience.

Troubleshooting

  • App Crashes or Freezes: Ensure your app is updated to the latest version. If the issue persists, try restarting your device or reinstalling the app.
  • Notifications Not Working: Check your device’s notification settings and ensure the app has permission to send reminders.
  • Login Issues: Verify your credentials or reset your password. If the problem continues, contact support.

Contact Support

If you need further assistance, our support team is here to help!

We aim to respond to all inquiries within 24–48 hours.

Privacy and Security

Your privacy is important to us. All personal and medical information is securely stored and handled in compliance with applicable data protection laws. For more details, please read our Privacy Policy.

Thank you for using SHREBATY DC (DENTAL CLINIC). We’re committed to providing you with the best dental care experience!